Welcome to Bohotress! These Terms and Conditions govern your use of our website and services. By accessing or using www.bohotress.co.uk, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

1.1 Bohotress is an online retailer specialising in premium hair products, accessories, and customised hair extensions.
1.2 These terms apply to all visitors, browsers, vendors, customers, merchants, and content contributors.
1.3 Bohotress reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the changes.

2. Products and Services

2.1 All products are displayed as accurately as possible. However, colours may vary slightly due to different screen settings.
2.2 Customised hair extension services, such as the ‘YOUR PERFECT MATCH’ colour-matching service, are made to your specifications and are non-refundable once processed.
2.3 Product availability is subject to stock. We reserve the right to discontinue any product without notice.
2.4 Some products may contain materials that could cause allergic reactions. Customers must review product descriptions or contact us for clarification before purchase. Bohotress is not liable for allergic reactions.
2.5 Dyed Hair Disclaimer: Some hair products are dyed to achieve specific colours. This may cause minor dye bleeding, especially during the first few washes. Customers are advised to wash the hair gently in cool water before use to reduce any dye transfer. Bohotress is not responsible for dye transfer to fabrics or other materials.

3. Pricing and Payments

3.1 Prices listed on our website include applicable taxes where required.
3.2 Payment must be made in full at checkout using one of the accepted payment methods.
3.3 Bohotress reserves the right to cancel any orders due to pricing errors or insufficient stock.

4. Delivery and Shipping

4.1 We aim to dispatch orders promptly. Delivery times depend on your location and selected shipping option.
4.2 Bohotress is not responsible for delays caused by courier services or customs.
4.3 Customers must ensure accurate delivery details. We are not liable for orders lost or undelivered due to incorrect information.

5. Returns and Refunds

5.1 Due to hygiene reasons, all sales are final. We cannot accept returns or process refunds for opened packages.
5.2 Customised products, such as items ordered through the ‘YOUR PERFECT MATCH’ service, are non-refundable.
5.3 If an item arrives damaged or defective, you must notify us within 48 hours with supporting evidence (e.g., photographs and your order number). Bohotress will assess claims and may issue a replacement or refund.

6. Care and Maintenance

6.1 Hair products, particularly dyed extensions, require proper care to maintain their quality.
6.2 Customers are advised to follow these instructions:
• Wash dyed hair extensions in cool water before use to minimise dye bleeding.
• Use sulfate-free, colour-safe shampoo and conditioner for best results.
• Avoid excessive heat styling, as it may affect the hair’s condition and colour.
6.3 Bohotress is not liable for any issues caused by improper care or maintenance.

7. Allergies and Liability

7.1 Bohotress products, including hair accessories and customised hair extensions, may contain or come into contact with materials that could trigger allergies.
7.2 It is the customer’s responsibility to review product descriptions or consult us with concerns before purchase.
7.3 Bohotress is not liable for allergic reactions. If in doubt, perform a patch test before use.

8. Intellectual Property

8.1 All content on the Bohotress website, including text, images, and product designs, is the property of Bohotress. Reproduction, distribution, or unauthorised use is prohibited without written consent.

9. Limitation of Liability

9.1 Bohotress is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
9.2 Use of our products is at your own discretion and risk.

10. Governing Law

10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes arising from these terms will be resolved in the courts of England and Wales.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: orders@bohotress.co.uk